FAQ’s

General FAQ's
What services does Fastway Shipping Services provide?

We offer a wide range of shipping and logistics services, including:

  • Domestic & International Shipping
  • Freight Forwarding
  • NVOCC (Non-Vessel Operating Common Carrier) Services
  • Logistics Management
  • Customs Brokerage
  • Warehousing & Distribution
  • Packaging Services
  • E-commerce Shipping Solutions

Each service is designed to meet specific shipping needs, whether for small parcels or large freight shipments.

To get a customized shipping quote, simply visit our Get a Quote page and fill out the required form with details about your shipment. Our team will review your information and provide a tailored quote based on the size, weight, destination, and preferred shipping method.

Yes, we offer real-time shipment tracking for all our services. Once your shipment is dispatched, you will receive tracking details that allow you to monitor its progress from origin to destination. You can track your shipment anytime using our online tracking tool or by contacting our customer service team.

Yes, we offer expedited and express shipping options for urgent deliveries. These services are available for both domestic and international shipments, allowing you to get your goods to their destination quickly and reliably.

The best shipping method depends on several factors, including the size and weight of your shipment, its urgency, and its destination. Our team at Fastway Shipping will help you select the most cost-effective and efficient option for your needs, whether it’s by air, sea, or land.

Shipping & Logistics Questions
How do I know if my shipment requires customs clearance?

All international shipments are subject to customs clearance, whether they’re going in or out of a country. We handle the customs process for you, ensuring all required documents are prepared and submitted. We’ll also inform you if any additional documentation or fees are required.

Yes, we specialize in the safe and compliant transport of dangerous goods. We adhere to strict international regulations for hazardous materials and provide specialized packaging and labeling to ensure the safety and compliance of your shipment.

Yes, we offer door-to-door shipping services, where we handle everything from the pickup of your goods to their delivery at the final destination. This service is designed to be hassle-free and convenient, saving you time and effort.

Freight forwarding involves organizing the shipment of goods from one location to another. We act as an intermediary between the shipper and carriers, helping you manage the logistics, documentation, and transportation of your cargo. This includes choosing the best shipping route, negotiating rates, handling customs, and ensuring the safe and timely delivery of your goods.

Packaging & Shipping Details
Do I need to pack my goods before shipping?

While we do offer packaging services to ensure your goods are securely packed for transport, you can also choose to pack your own items. However, we recommend using professional packaging to protect your goods and ensure they arrive in the same condition they were shipped in. We offer custom packaging for fragile, large, or irregularly shaped items.

We take great care in handling your goods, but in the rare case of damage during transit, we have insurance options available to help protect your shipment. We will assist you with filing a claim and investigating the cause of the damage. We recommend reviewing our terms and conditions for more information on our liability and insurance options.

We provide estimated delivery times based on the shipping method, route, and destination. While we strive to ensure on-time delivery, factors such as weather conditions, customs delays, or unforeseen circumstances may impact the shipping timeline. Rest assured, we will keep you updated throughout the shipping process.

Account & Billing Questions
How do I create an account with Best Fastway Shipping?

Creating an account with us is simple. Just visit our Sign Up page, provide your contact information, and complete the registration process. Once your account is created, you can easily track shipments, request quotes, and manage your shipping preferences.

We accept a variety of payment methods, including credit cards, wire transfers, and online payment platforms. Our team will provide payment details and options when you book your shipment.

In most cases, changes or cancellations can be made, but it depends on the type of service and the stage of the shipment process. We recommend contacting us as soon as possible if you need to make any adjustments. Additional fees may apply for changes or cancellations.

Customer Support
How can I contact customer support?

Our customer support team is available to assist you via phone, email, or our contact form on the Contact Us page. We aim to respond to all inquiries promptly and provide the support you need.

Yes, we offer full support for international shipments, including customs clearance, document preparation, and advice on shipping regulations. Our team is familiar with the complexities of global shipping, and we’ll help ensure your goods reach their destination without any issues.

We provide estimated delivery times based on the shipping method, route, and destination. While we strive to ensure on-time delivery, factors such as weather conditions, customs delays, or unforeseen circumstances may impact the shipping timeline. Rest assured, we will keep you updated throughout the shipping process.

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